Customer Information

New Customer Setup

All new customers are required to complete the Customer Self-Assessment Questionnaire. Payment arrangements for new customer accounts must be established in advance. No units will be shipped until full payment has been received.

After a period of successful transactions, customers may request Net 30 payment terms.

For additional information and to obtain the Customer Self-Assessment Questionnaire, please contact us. 

Sending Units for Repair, Upgrade or Recertification

When sending units to Thomas Global Systems for repair, upgrade or recertification, please ensure that they are properly packaged to prevent damage. Each shipment must include the following documentation:

• Purchase Order
• Return Shipping Address
• Contact information including name, phone number and email address
• Reason for removal and/or description of the issue
• Requested return date

Please send units to:

Expedites

Expedited orders are subject to a 30% surcharge on the final invoice. Requests for expedited processing must be made in advance and clearly indicated on all shipping documentation.

Terms and Conditions of Sale

All orders submitted to Thomas Global Systems are governed by the Terms and Conditions of Sale.